doremi Privacy Policy

This page describes what we collect when you use doremi and how we keep that data protected. We take your privacy seriously—your personal information is encrypted, stored securely, and used only for account management, regulatory compliance, and service improvement.

When you register on doremi, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or interact with our live-dealer tables and sportsbook markets, we collect certain data. We are transparent about what we collect, why we collect it, and who has access to it. This policy applies to all doremi users in supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang.

We comply with applicable data-protection regulations. If you have questions about how we handle your data or wish to exercise your privacy rights, our multilingual support team can assist you. Contact us via live chat or email using the channels listed at the end of this policy.

What Data We Collect on doremi

Account Registration Information

We collect your full name, email address, phone number, date of birth, and username when you open a doremi account. We use this information to create your account, send you important notifications (such as password resets or account alerts), and contact you about service updates or promotions you have opted into.

Identity Verification and KYC Documents

Before you can deposit or withdraw on doremi, we require identity verification. We ask you to upload a government-issued ID (KTP or passport) and proof of address (utility bill, bank statement). We collect and store these documents securely to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. Our compliance team reviews these documents; we do not share them with third parties except as required by law.

Payment and Transaction Data

When you deposit or withdraw funds through doremi, we record the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction amount, timestamp, and status. We retain this transaction history for regulatory and audit purposes. We do not store full payment card details—payment processors handle card information according to their own security standards.

Gaming Activity and Account Data

We record your gaming activity on doremi—games you play, bets placed, results, winnings and losses, table limits selected. We use this data to settle bets, calculate your account balance, detect fraud or manipulation, and improve our service. This information remains in your account and is available for your review at any time.

Device and Usage Data

We collect technical information about how you access doremi—your device type (mobile, desktop, tablet), browser, IP address, and approximate location (city or region level, not street address). We use this data to detect fraud, prevent unauthorized access, improve site performance, and troubleshoot technical issues. We do not track your location outside of doremi.

Cookies and Similar Technologies

We use cookies to maintain your login session, remember your preferences, and analyze how users interact with doremi. These cookies are small text files stored on your device. You can disable cookies through your browser settings, though this may limit doremi functionality. We do not use cookies for advertising or third-party tracking.

How We Use and Protect Your Data on doremi

Data Usage and Processing

We use your personal data for the following purposes: account creation and verification, payment processing and fraud prevention, customer support and dispute resolution, regulatory compliance and reporting, service improvement and technical maintenance, and promotional communications (only if you have opted in). We do not sell your data to third parties. We do not use your data for purposes unrelated to doremi services.

Third-Party Processors and Data Sharing

We share your data with third-party service providers only when necessary to operate doremi. These processors include payment gateways (who process your deposits and withdrawals), hosting providers (who store doremi servers), and compliance vendors (who help us meet regulatory requirements). We require all processors to maintain strict confidentiality and use your data only as instructed by us.

Our servers may sit outside your jurisdiction—for example, in other Southeast Asian countries or internationally. Data transferred across borders remains encrypted and subject to this privacy policy. We disclose your data to government authorities only if legally required by a valid court order or regulatory request.

Data Security and Encryption

We encrypt your data in transit and at rest. We use industry-standard SSL certificates to protect data transmitted between your device and doremi servers. Personal information and identity documents are encrypted in our secure databases. We restrict access to your data to doremi staff who need it to perform their roles. We regularly audit our security practices and respond to any potential breaches immediately.

Your Rights and Data Access

You have the right to access, update, or delete your personal data subject to regulatory and contractual requirements. You can update your account information—email, phone, address—through your doremi account dashboard. You can request a copy of all data we hold about you by contacting our support team. We respond to such requests within 30 days.

You have the right to opt out of promotional emails at any time by clicking the unsubscribe link in the email or updating your notification preferences in your account settings. Opting out of marketing communications does not affect transactional communications such as account alerts or payment confirmations.

Data Retention and Account Closure

We retain your personal data as long as your doremi account is active and for a reasonable period afterward (typically 3–5 years) to comply with regulatory and tax obligations. If you close your account, we mark your data as inactive and delete non-essential information, though we retain transaction records and identity verification documents as required by law.

Contact Us About Privacy

If you have questions about this privacy policy, wish to access or delete your data, or have privacy concerns, contact our doremi support team via live chat or email. We respond to privacy inquiries within 24–48 hours. Our team speaks English and Indonesian and can explain how we handle your data in detail. We also provide information about data-protection rights available in your jurisdiction and how to exercise those rights.

We update this privacy policy periodically to reflect changes in our practices or applicable law. We notify you of material changes via email. Your continued use of doremi after a policy update means you accept the updated terms. This policy was last updated and reflects our current practices across all doremi services available to users in supported jurisdictions.